Here is the Quick Sheet:
FLEX
Face your emotions
- Remain calm
- Get clarity on your feelings
- Realize that difficulty may come with change
- Consider the impact of your words
- Ask questions - positive questions
- Decide what will be challenging
- Determine real benefits of the change
- Identify examples of success
- Offer ideas
- Address issues one at a time
- Make time to learn new things
- Be patient
- Focus on expected advantages
- Avoid negative body language and tone of voice
- Help others see benefits
- Avoid whiners
I hope you find something in here that will help you through challenging times!
Mr. Brightside